Privacy Policy


Theotino ("company", "we", "us" or "our") take personal information and our users' privacy seriously. This Privacy Policy explains our data practices for the software, services, and websites (collectively the "Services") that we offer to our users.

This Privacy Policy (the "Privacy Policy" or "Policy") applies whenever you play the games that link to this Notice, or otherwise access any of our other products and social games for the web, mobile, or any other applicable platforms and/or devices (the "Service").

By using this service, you agree to the collection, disclosure, storage, and use of personal data in accordance with the provisions of this privacy statement. If you do not want Theotino to collect, store, use or share the personal data you provide in the manner described in this privacy policy, you should not play Theotino games or use our services.


We collect personal data related to current, prospective, and former players ("users") of our Services.


We can obtain your personal data from the following sources:

a) directly from you (through games, websites or online forms); and/or

b) From other entities, service providers that assist us in providing services (including analytics providers, operating systems, and Internet service providers) or social network accounts used to access our online services (such as Facebook, Google, etc.).


When you use our Service (whether through a social network or through Theotino directly), you may give us information directly (like when you're setting up your account or when you contact Customer Support):

a) Contact information (such as name or nickname or email you submit as part of your register information for our Services or log-in or via social networks);

b) Data about your account and game progress, we create a specific ID for you when you use the Services;

c) Your IP address and unique mobile device identification numbers (such as your device ID, advertising ID, MAC address);

d) Data about your device, such as manufacturer, operating system, CPU, RAM, browser type and language;

e) Broad location data (e.g. country or city-level location);

f) Usage data, such as data we collect with cookies and similar technologies Cookies Notice;

g) Data (such as your nickname, profile picture) we receive if you link another provider's tool with the Service (such as Facebook, Google or Weibo);

h) Purchase history, including details of orders (amount spent, date, time, vouchers or offers used);

i) Data to fight fraud (such as refund abuse in games or click fraud in advertising);

j) Data from platforms that the games run on (such as to verify payment);

k) Data for advertising and analytics purposes, so we can provide you a better Service;

l) Your email address and your messages to the Services (such as chat logs and player support tickets sent by email or through Zendesk service (or another service we can use in the future) any feedback you submitted about your experience with us; and/or

m) Other data you choose to give us.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app


Theotino uses personal data for various business purposes described in this privacy policy, including fulfilling our contractual obligations, completing requested transactions, complying with laws and other legitimate business purposes, such as:

  • Create your game account and allow yourself to play our games;
  • Manage, improve and optimize our services and player experience, including measuring interest in and participation in our services;
  • Processing payment cards and/or other financial information to facilitate your in-game purchases;
  • Identify and suggest contacts with other Theotino players and provide you with personalized services;
  • Allow players to communicate with each other;
  • Provide technical support and respond to player requests;
  • Verification and/or verification of personal identity;
  • To protect the safety and well-being of our players;
  • Protect Theotino's rights and property related to our services;
  • Solve technical problems, maintain and/or strengthen network and information security;
  • Conduct audits to ensure internal quality control and take safety precautions;
  • Prevent and/or prosecute fraud or potentially illegal activities and enforce our terms of service;
  • Manage and provide contextual and behavioral advertising;
  • Notify players of in-game updates, new products, content or promotional offers;
  • Manage prizes, surveys, sweepstakes, contests or other promotional activities or activities sponsored or operated by us or our business partners;
  • Comply with our legal obligations, resolve any disputes we may have with you or other players, collect money owed to us and execute our agreements;
  • Conduct research, including the use of personal data to create anonymous and/or aggregate data. Anonymous and aggregated data is not personal data, and we may use and share such data for any purpose permitted by law.
  • Your interaction with our services may be monitored across platforms and/or devices.

    In addition to the above, if you provide your email address to Theotino, we may use it to communicate with you and other players in various ways, including responding to customer support requests; let you and others know what activities you are playing, Friends' comments, in-game status and promotions, and information about neighbors' gifts and requests. Some messages (such as inviting friends to join the game) may contain your name and profile photo. We may also send promotional information directly or in conjunction with other parties ("Promotional Newsletters"). For more information on how to opt-out of promotional communications, please see the "Your Rights" section below.

    We may use technologies that are considered automatic decision-making or analysis, but we will not do so in a way that has a significant legal impact on you, unless we have your consent or the law allows us to do so.

    We may also use personal data for any other purposes communicated to you at the time of collection or with your consent.


    Our partner organizations and service providers.

    We may disclose information about you to organizations that provide services to us to ensure they are contractually obligated to keep your personal data confidential and to comply with the GDPR and other relevant data protection laws.

    We may share your information with the following types of service providers:

    a) Technical support providers who provide services for our website and IT infrastructure;

    b) Software vendors hosting relevant personal data on our behalf, including software-as-a-service solution providers;

    c) Professional consultants, such as lawyers, accountants, tax consultants, auditors, and insurance intermediaries;

    d) Suppliers who help us generate and organize reviews relating to our goods and services;

    e) Our advertising and promotion agencies and consultants and the online organizations or platforms that we choose to carry out marketing activities on our behalf and promote products or services that may interest you. The list of our partners is available via this link; and/or

    f) Service providers who assist us in providing services.

    Law enforcement agency or government agency

    We may disclose your personal data as permitted by law to deal with illegal activity, suspected fraud, violation of our intellectual property rights, potential threats to anyone's personal safety, violation of our terms and conditions, or other agreements or required by law.


    You have the right to obtain information from us about how we process your personal data, view a copy of any personal data we hold about you, and request that your personal data be modified, corrected or deleted from our system. You can also restrict, restrict or object to the processing of your data.

    We will not make any decisions based solely on automated processing (including analysis).

    If you agree to our use of your data, for example, so that we can send you marketing emails or display personalized advertisements, you can withdraw your consent at any time. Please note that even if you withdraw your consent, we can still use your consent as the legal basis for processing your personal data before you withdraw it.

    If we declare that we are dependent on our legitimate business interests, you can object to our use of your personal data. Our previous section "Why do we collect your personal data and what is our legal basis?" explained the legitimate interests we rely on.

    If you wish to exercise any of the above rights, you can contact us in accordance with the provisions in the "contact us" below.


    Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

    This Service does not use these "cookies" explicitly. However, the app may use third party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

    6.Service Providers

    We may employ third-party companies and individuals due to the following reasons:

    We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


    We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

    8.Links to Other Sites

    This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


    These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


    This policy is expected to change from time to time. We reserve the right to change this privacy policy at any time and to notify you by posting the updated privacy policy on the website. We may also notify you of major changes to this privacy policy by email. The terms contained in this document supersede all prior notices or statements regarding our privacy policy and the terms governing your use of these services.


    If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at